JAXQuickfit Tyres - Satisfied Customers

From: Stuart Gibbs
Sent: Wednesday, 29 October 2008 1:01 PM
To: Head Office
Subject: A note of thanks......


 To whom it may concern,

I wanted to pass on my note of thanks to the entire Team @ Jax QuickFit in Fyshwick, ACT.

The staff I deal with are always professional, courteous and happy to help - no matter how trivial my question is!  I had never dealt with Jax QuickFit when living in Sydney but since moving to Canberra, I am have been very impressed with the company and the service offered.  Due to my rims having no 'centre bore hole', I had tried a number of specialists in Canberra to no avail.  They could just never provide a perfect wheel balance.  The Fyshwick store are experts at getting my wheel balance right so I will now happily purchase all my tyres there.

Special mention goes to Mirrahn for his service.  He is always willing to listen and in turn, give great advice.

Thanks again!

Yours truly,

Stuart Gibbs
Amaroo, ACT
 

click for JAXQuickfit Fyshwick  page

Sent: Tuesday, 14 October 2008 11:18 PM
To: BowSubject: Attn: Peter
Importance: High

Hi Peter,

I wish to thank you for the positive and helpful service you provided once more in regards to my recent purchase from JaxQuickfit at Bowen Hills.   The final selection of wheels and tyres for my BMW 130i worked out very well and so far I am extremely impressed with the result.   I have attached some photographs since I imagine you have very few if any to refer to when mentioning the wheels I chose.  

 

Kind regards,

Andrew

click for JAXQuickfit Bowen Hills  page                       click to see the photos BMW 130i 


 

Sent: Friday, 18 July 2008 12:34 PM
To: 'headoffice@jaxquikfit.com.au'
Subject: Jax Thornleigh

To Jax Head Office,

I’m writing to express my satisfaction with your Thornleigh Branch.
Over a number of years, I’ve been impressed with the service they provide, but more so with the attitude they all display – obvious enjoyment in the work they do , the way they interact with customers and their willingness to help customers – often with no financial benefit to them. As an example, I recently asked them for assistance in replacing a rear windscreen on my car. No worries, they arranged for the work to be conducted at their site, provided me with a lift to the train station, supervised the work, and checked a few things on the car.

Then charged me exactly what they were charged to replace the screen.

And were cheerful about it all.

My only problem is that I now have to travel from Potts Point to Thornleigh for service. And I’m happy to do that, for both our cars!

Regards,
 

click for JAXQuickfit Thornleigh   page

From: Trev
Sent: Sunday, 10 August 2008 2:58 PM
To: Head Office
Subject: Good service

Hi

In the past 4 months i have been to two local tyre companies for a wheel alignment as my car was constantly pulling to the left, and i drove away with a car not much better than when I went in with.

This past Saturday 9/8/08 I went to JAX at Campbelltown and explained my problem, Ii was told that the wheel alignment was out and because of that the front tyres have just about had it.

I had new tyres fitted and a wheel alignment + nitrogen and i drove away in a new car the difference was amazing. thanks to the team at JAX Campbelltown for great work and service.

I will be back ( the coffee wasn't too bad either)

Regards
Trevor Broadbent 

 

From: John
Sent: Monday, 7 July 2008 6:11 PM
To: Head Office
Subject: Bondi Junction
 

As a very satisfied Jax Bondi Junction customer, owner of three cars and cynical motoring journalist  I am writing to say what a great team you have at Bondi Junction. After trying numerous people, including the Porsche dealer, the Toyota dealer and the Ford dealer, your guys were a) the only ones who genuinely knew what they were doing, b) actually fixed the problems and c) did it on time on budget.

I'll make sure I mention them in my column.
 

John

From: John
Sent: Monday, 7 July 2008 6:11 PM
To: Head Office
Subject: Bondi Junction
 

As a very satisfied Jax Bondi Junction customer, owner of three cars and cynical motoring journalist  I am writing to say what a great team you have at Bondi Junction. After trying numerous people, including the Porsche dealer, the Toyota dealer and the Ford dealer, your guys were a) the only ones who genuinely knew what they were doing, b) actually fixed the problems and c) did it on time on budget.

I'll make sure I mention them in my column.
 

John

Sent: Tuesday, 1 July 2008 4:16 PM
To: Head Office
Subject: very happy


 Dear Sirs

Today I had two tyres replaced at the Maroochydore (QLD) branch of Jax Quick fit tyres and it was a very pleasant experience.

I have been a Fixed Operations Manager for a large multi-franchise group for many years and know that praise is not often heard but complaints are! 

I viewed the work being done on my vehicle and must say I was impressed with the speed and accuracy of the people working, no shortcuts or carelessness at all and all the correct procedures and equipment used also the staff in the reception, Patrick and Mike, we both very helpful efficient and friendly.  

All in all a very good experience.
 

click for JAXQuickfit Maroochydore  page

From: Deb
Sent: Thursday, 26 June 2008 4:38 PM
To: Head Office
Subject: Customer Feedback

 

To whom it may concern,

My name is Deborah and I live in Ashtonfield, NSW. I am writing to express my great pleasure and delight at the exceptional service we have been receiving from JAX Greenhills over the last few years. In my experience, society is very quick to criticize a poor service but become complacent and often forget to reward excellent service. What prompted me to write today was the kind gentleman who served me at the desk. He was quick to address my needs and acknowledged my struggle/juggling act as a Mum with 2 little children. I was given an ETA of 1 ½ hours for the job to be completed but after only 45 minutes I was called and told the job was done. He was pleasant, NOT condescending as many men in the car world can be, and to cap it off, another of your workers showed the utmost in chivalry by opening the door for me !!

As noted before, we have been using JAX Greenhills for several years for Pink slips and Tyre needs. We will continue our patronage there and we hope you will extend our congratulations to the store and it’s personnel for a job well done.

Sincerely,

Deborah & Troy

 

click for JAXQuickfit East Maitland  page
From: Denise
Sent: Wednesday, 28 May 2008 11:03 AM
To: Head Office
Cc: Ashmore
Subject: Ashmore Jaxquick Outlet
 

Hi there

I had 4 tyres fitted to my car at your Ashmore (Queensland) outlet this morning, and just had to let you know what a pleasure it was to deal with Kevin and his staff. They are all absolute gentlemen and super efficient. I will have no hesitation in re-visiting the outlet, and will certainly recommend them to relatives, friends and workmates.

Regards

Denise

click for JAXQuickfit Ashmore  page
From: Peter Hennessy
Sent: Friday, 9 May 2008
To: Head Office
Subject: Good Service
 

The Manager
Jax Head Office

I just wanted to pass on my thanks for the great service provided by you Penrith store after having new wheels & tyres fitted there last Friday. I later had some trouble with the tyres hitting the guards but they were more than happy to get the car back to look at it again providing excellent after sales service. My wife took the vehicle back to get the guards looked at & she also commented on how friendly & helpful all the staff were. They even went to the trouble of getting genuine Mitsubishi paint to touch up under the guards after the repairs were carried out.

We would have no hesitation in recommending them to any of our friends. Perhaps you can pass on my thanks to them,

Pete Hennessy

click for JAXQuickfit Penrith  page
Sent: Saturday, 3 May 2008 4:21 PM
To: JAXQuickfit, Head Office
Subject: Happy Customer

Last Thursday ( 1st May ) I purchased four tyres from JAXQuickfit Tyres Sutherland. I dealt with Frank Salucci (Manager) and was very impressed with the manner in which the purchase was carried out. Frank did not have the tyres in stock, however after I informed him we live at Tea Gardens, he made a phone call and phoned us back early afternoon and advised he had the tyres at Sutherland. We then had them fitted early Thursday morning. I have never enjoyed the experience of going to tyre outlets as most do not really show a great deal of interest and only want to promote a particular brand.

Frank was the exception and shows he has great customer service skills. I do not know if you have any reward schemes, but please pass onto Frank through your office my sincere thanks. I did at the time but it would be good getting from yourselves as well.
 

From
Ken at Tea Gardens

click for JAXQuickfit Sutherland  page
JAXQuickfit Tyres
370 Lygon St
Brunswick East VIC 3057


Dear Tim,

I would like to thank you and your staff for the way that you handled the replacement and fitting of my new car tyres.

The customer service was excellent and you follow up to make sure everything was done correctly is very much appreciated.

You certainly stand by your No Hassle Customer satisfaction guarantee.

Even though you location is out of my local area I will be happy to recommend your branch to any of my family , friends and clients.


Kind regards 

 

 

 

click for JAXQuickfit Brunswick East  page

10th April, 2008

 

Good Morning,

I have just had 4 tyres fitted to my XR8. I was delighted with the level of customer service shown by all members of the team at Greenhills.  I am employed as a staff training and development specialist.  My role is
to teach customer service and develop staff so they appreciate the importance of exceeding customers expectations. I am glad to report that my services would be wasted in working with the team at Greenhills.  The receptionist 'Taryn' is efficient, knowledgeable, and very capable of multi-tasking.  She is an asset to the business.  I would have no hesitation in offering her a role with any of the organisations that I work with.

Please pass along my feedback as negative feedback is always the first to get passed on.  I will be a customer in the future, and will recommend  the business  to colleagues.

Kind Regards

Sharon

 click for JAXQuickfit Maitland store page
September 27. 2007-10-09

Steve Codd
Manager
Jax Tyres
Groves Avenue
Windsor

Gooday Steve,


I simply want to register my extreme appreciation to you and all your team for what I regard as an outstanding attitude to customer service and relationship marketing.

You have a major advocate in me and I will use every possible opportunity to share this with others.

Please thank the team and have a great long weekend.

 

Cheers mate

Ian Lucas


 click for JAXQuickfit Windsor  page

Attn: General Manager

I purchased four new Continental tyres from Jax in High Street Prahran last Thursday after doing a bit of research by phone and internet.

Your manager, Andrew was very helpful, professional and efficient making the whole experience very positive.  Compared to the other knuckleheads I spoke to .......not to mention the price was very reasonable.

Your ‘Gold Club ‘ aftersales  service deal is very good marketing.

I’ll be recommending  Jaxquickfit  to anyone I know who needs new tyres/brakes etc. – especially Prahran.

Thanks,
D.B, St Kilda

 click for JAXQuickfit Prahran  page

JAXQuickfit Tyres
306 Merrylands Road,
Merrylands NSW 2160


Dear Andrew

I am writing to say a big thanks to you and your team at Merrylands for the recent tyre replacement suggested by yourself and the subsequent essential replacement to the broken engine mount detected of my Saab 9-3 when the test drive was carried out by your Mechanic.

I was most impressed with service, price quoted on the phone and the time frame given for my car to be completed by on Thursday and again today with the engine mount repair as required.

I recently had my car serviced at a leading auto repairer in Parramatta and this broken engine mount was not picked up at the time when being serviced and your mechanic – Malcolm was most knowledgeable and friendly when I was advised of this urgent repair being needed to be attended to.  I use my car everyday commuting to and from the eastern suburbs to Parramatta each day and various other locations around Sydney.

I hope that you and your team receive suitable recognition and this can be used as a valuable lesson in customer service and great results for my cars performance and handling.

Bye the way the car is so much better to drive especially with the Nitrogen in the tyres you suggested.  

Hopefully you will continue to take your business on this path with many other satisfied customers.


Thanks again

  click for JAXQuickfit Merrylands  page
To whom it may concern,
 
Hi, my name is Peta Gittins.  I'm writing to give compliments to your Slacks Creek store in Moss st, Brisbane.  James Sullivan was so lovely and helpful.  There was another gentleman that was equally helpful but I didn't get his name. 
 
I had 2 of my tyres replaced today, one puncture fixed and a wheel alignment also done and I am so impressed with the service, quality and how fantastic my car feels now.  

Before phoning this store for information and a quote I had phoned a competitor's store.  I was treated rudely and pretty much like a dumb woman. Our tyres are the most important part of the car's safety and as I travel long distances each week I can't compromise on this.  I won't hesitate now to have my car serviced with this JAXQuickfit store regularly. 

 
I'm not sure if the stores are independently owned or not but this store in particular uphold everything a decent business should be following. 
 
Too often there are complaints made about bad business experiences but there aren't enough pat's on the back for good ones. 
 
Thanks so much for taking the time to read this and hopefully congratulations are passed on to this store. 
 
Yours Faithfully
 
Peta Gittins

  click for JAXQuickfit Slacks Creek  page
Hi,
 
I bought four new tyres today from your garage at Nind Street, Southport, Queensland. I chose JAX simply because you had the only equipment on the Gold Coast that could balance the wheels of my Peugeot. I expected high prices and complacency. I received the best service I have ever had in a tyre shop and prices 50% less than I had anticipated.
 
Bravo and well done! The experience was exceptional and I am very pleased to be able to congratulate you on this success. And for it to happen on the Gold Coast - a place renowned for its bad attitude and lax service. Well done!
 
Yours faithfully
 
Richard Borwick

  click for JAXQuickfit Southport  page

Good morning.

I wanted to write and let you know how pleased I was with the service I received from your Mittagong branch recently.

I had a situation late last Thursday night (1/3) where my 4WD Isuzu snapped six wheel nuts and lost its front wheel at speed. It was subsequently towed at my request to Jax Mittagong, and secured
at the front of the premises. I left a note with the vehicle, and at 9 next  morning, having assessed
the situation, the branch contacted me on my mobile phone and spoke at length and in detail about
the damage, and patiently explained the nature of the repairs required. Being a low volume import vehicle, I was not confident the the parts would be easy to source. Living out of town as we do, my  family relies heavily on that car, and I explained that I needed it fixed ASAP. Wayne Vinckx made several calls to keep me informed as to progress, and worked hard to have the car ready for me by the close of trade Saturday. Which he did. And the labour charge was very competitive too.

So. Most impressed, and wanted to make sure head office knew about it.
Can you please ensure that the appropriate people receive this feedback?

with thanks

J.O.


click for JAXQuickfit Mittagong   page
To whom it may concern,


Well we are only 5 weeks into the year, and I must not be having much luck.

Saturday marked the 3rd time (this year) I have had to use your business / service... It was my third tyre that has had a flat.

2 previous times I have had received great service from Jax and I did not hesitate to head straight to your business in Bondi Junction to use your business again. Much to my annoyance your business had closed when I arrived... Your trading hours are till 1pm on Saturdays... I arrived at 1:40pm. Still at 1:40pm your staff were hanging out unwinding from their busy week. To my amazement, even though you had closed shop, someone offered to change my tire and fix me up with a new one. I was thrilled to have a friend with me to prove to him, that the service I had received previously was just as consistant this time around. In fact it was the same friend that I called up (after the 2nd time I had to visit this year) to rave about your business.

3rd time and you still impressed me.

Please, I insist that you print this email out and show anyone that is reluctant to use your business. I can ensure they will be more than happy with JAX. I can not speak more highly of your business.

Guys thanks for inspiring me and proving that great service still exists. I would never have thought it would have come from a Tyre Store.

Regards,

Sean Abel.

p.s _Can't wait till my 4th blows

click for JAXQuickfit Bondi Junction  page