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JAXQuickfit Tyres - Satisfied
Customers
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To Whom it may concern,
I would like to say a huge thank you to the wonderful staff who helped us 3/3/10. We travelled to Sydney from Newcastle and got a flat tyre. We changed it and discovered the "brand new" spare had a screw in it. On our way home we stopped at your shop at about 430pm and asked if we could get the flat one fixed. Your staff (sorry i didnt get there names) not only advised us to purchase a new one but went one step further and took the spare off and checked it and repaired it.(at no extra cost) We had 3 children in the car and the patients and kindness they showed us was exceptional. It was 5pm before we left and not once did they rush because it was near closing but slotted us in so we could drive home safely.
We will always be greatful for your customer service and will recommend you to everyone
Greatly appreciated
Sharnnah
Newcastle
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JAXQuickfit Newcastle page
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To whom it may concern,
I am writing this to you in praise of the staff at your Castle Hill Quickfit branch in Castle Hill. I had 4 new tyres (with Nitro) and 4 new mag wheels (Speedy) fitted to my 2003 VY SS sedan back in late 2009. The service was quick and the information given to me was second to none. The after service has been top class too.
I was that impressed that I had my wife's 2006 Toyota Rav 4 fitted with 4 new Cooper tyres (with Nitro) also fitted. The ride and handling has improved beyond my expectations.
Daniel Dalton and Rob Baggiossi were very professional and a delight to deal with. Their knowledge, service and advice are worth bottling.
Will be returning there every time rubber and/or mechanical work is needed. Many thanks fellas,
Steve
West Pennant Hills
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JAXQuickfit Castle Hill page
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I want to let you know how grateful I am with the excellent service I received in mid-December 09, when I ordered / purchased 5 rims and tyres for my XR6 Falcon.
I have been looking for 2 years at rims which I like, and would compliment the appearance of my car. It was the "JaxQuickfit" website where I found "MY" rims. When I came to your Penrith store, I was greatly impressed with your knowledge, professionalism and passion to endure the customer was totally satisfied with their purchase. I ordered 5 18"x8.5" G.Max "Boston Chrome" rims and Dunlop SP3000A tyres; I knew you had given me the best price on rims and tyres as I had shopped around. You kept me up-dated on the delays on rim delivery (courier problems). This I also appreciated.
A week after the fitment and wheel alignment, I noticed a shimmy coming through the steering wheel. I returned to your store and you managed to fit it into your busy schedule. ALL rims were removed and balanced and it was noted a weight had escaped from the front right rim. The rims were replaced on the same corner they were removed from. A tweak was also done with the steering, to straighten the steering wheel a little. All at not further cost. The compliments on how spotless my car is (inside, outside and underneath) from both of the young guys - wheel alignment and rim fitment - was also appreciated
Too many times companies want to sell you their product but after-sales service is a bun fight. NOT so with Jax. It is so satisfying to get good service nowadays. I will be a return customer and will sing your praises to others.
Thank you to yourself and your staff for the very best of service, and best wishes to all for the New Year.
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JAXQuickfit Penrith page
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I am emailing you to highly commend the Manager at the Caulfield South store Nathan Jones. This week Nathan arranged the replacement of my Renault Scenic’s front and rear brakes.
In doing so Nathan was required to use genuine parts instead of the quoted after-market parts,and he honoured the original quote. Then when I had to return to the workshop to advise of a large grease handprint on the door of the car, Nathan immediately arranged for the car to be detailed.
I can’t praise Nathan more highly for his excellent and professional customer service.
I have now had my car in twice to Nathan at Jaxquickfit and find the level of service to be excellent.
I certainly will be using Nathan and Jaxquickfit for future automotive work.
Simon – Caulfield South
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JAXQuickfit Caulfield South page
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From: Dale
Sent: Monday, 21 December 2009 9:56 AM
To: JAXQuickfit Tyres, Hoppers Crossing
Cc: Head Office
Subject: RE: Great Service deserves praise
Hello,
I would like to thank you for the service you provided on Saturday with fitting me in at short notice and the way my wife was treated.
she didn't want to go as was concerned about being ripped off and treated poorly, when she arrived home I asked how it went and she said that JAX'S are very professional and well manned and completed earlier then expected.
from now on you get my business, and when asked by friends and family where to go I know with confidence were to send them.
I have two cars which I get the tyres rotated and balanced every 5000km.
Regards
Dale
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JAXQuickfit Hoppers Crossing page
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From: Smy, Damion
Sent: Friday, 4 December 2009 9:35 AM
To: Glyn Parry
Subject: RE: Pirelli Dragons
Glyn,
Mate I just wanted to say how appreciative myself and my brother are for the service at Jax Castle Hill. Sure, we were already aware of the professionalism (which is why we go there), but you help made it an utterly brilliant experience. Ron and his team were brilliant when my brother took our Berlina up there, so hats off to you and the guys at Castle Hill.
Thank you again for your help (saving us some hard earned cash!).
Cheers,
Damion Smy // MOTOR Production Editor
Level 16, 66-68 Goulburn Street Sydney NSW 2000
t) 02 9288 9172 m) 0411 376 277
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JAXQuickfit Castle Hill page
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From:
mike dugan [mailto:mike@andrewsadvertising.com.au]
Sent: Thursday, 1 October 2009 3:04 PM
To: Glyn Parry
Subject: Re: Mike - scorpions |
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All went smoothly with the tyres for the ute. Absolutely impressed with the guys at Sutherland, they were SO helpful, particularly Brad! I've only been able to track down 4 second hand Hilux SR5 alloy wheels ($800 each from Toyota!!) to replace the steel rims that came with the car so he made a big effort to try and find one for me, unfortunately with no success. He has other ideas, so we'll resolve it.
I want to recommend him for the JAXQuckfit medal of honour. :)
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JAXQuickfit Sutherland page
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From: Wayne Schulz [mailto:waynes@ashtonmanufacturing.com.au]
Sent: Tuesday, 1 September 2009 3:40 PM
To: Head Office
Cc: JAXQuickfit Tyres, Ashmore
Subject: Satisfied RX7 Customer
In this day and age where customer service is becoming more difficult to find, I thought it fitting for me to comment on the exceptional service I have recently received at the Ashmore Branch of JAXQUICKFIT TYRES.
I was approaching the end of a two year rebuild on my 1985 Series 3 RX7 when I was confronted with a problem. I had fitted an after market brake upgrade to the front of the car that was supposed to keep the wheel track the same. This was important as I had limited wheel clearance and any widening of the track would cause issues. There is no need to explain the obvious result; I needed to purchase new wheels. Staggered wheels are virtually impossible to purchase off the shelf these days, my only alternative was to have wheels made.
Andre offered me a brochure from Showwheels, the range was exceptional. I ordered the wheels and impatiently waited the 3 months it took for them to be manufactured and delivered. My aim was to build a quick street/show car that was totally street legal. This is where Andre and his team left their opposition behind. The task of locating a very specific profile for the rear of the car to keep it street legal was too much trouble for the others. As it turned out, only one tyre company is currently manufacturing the profile I required. Andre said he was not a dealer for this brand of tyre, but he could certainly obtain a price and supply them if I was satisfied with his quote. The price he quoted me was less than the company that was the dealer for this particular brand of tyre.
The tyres were ordered and on the shelf weeks before the wheels arrived from America. I appreciated this as I was on a tight deadline to enter the car in the 19th Jamboree Show and Shine at Willowbank Raceway at the end of August.
At no stage was I concerned that my new wheels or for that matter the RX7, would be damaged by poor workmanship. The care and attention taken by the team at Ashmore was obvious, I wish I could say that about some of the other workshops my cars have been in over the years. The alignment that was done on the car has it handling and turning into corners better than ever and I am looking forward to club days at the local race circuits. Again, it is difficult to find a workshop that is prepared to go that extra step away from the norm, these guys do.
Finally, thanks again to Andre and his team, their direction and effort assisted me greatly in achieving my deadline for the show. The RX7 was granted the Top 2 Door pre 1989 title at the 19th Jamboree.
Regards,
Wayne
Wayne Schulz
Project Manager - Ashton Manufacturing
Operations Manager - FTSA
Ashton Manufacturing Pty Ltd®
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JAXQuickfit Ashmore page
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From: Geoffrey Elvin
Sent: Friday, 21 August 2009 6:02 PM
To: Head Office
Subject: Excellent customer relations
My wife and had the pleasure of dealing with your store at Nerang Road, Ashmore, Gold Coast yesterday and today and were served by Aris (Jimbo) and would like to make the following comments.
- It was nice to feel welcome.
- The genuine smile was appreciated.
- The outstanding service was appreciated.
- The extra help offered was a pleasant surprise.
Overall our experience at your store deserves the highest rating possible as does your staff member.
Thank you for you help.
Geoffrey and Kate Elvin.
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JAXQuickfit Ashmore page
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From: Brett
Sent: Tuesday, 30 June 2009 2:26 Pm
To: Haberfield
Subject: Stoked with your service!
Being someone who knows little about cars a trip to the mechanics or tyre shop is an experience I dread. I feel I 'm going to the out of my depth, make a wrong choice, and ultimately be ripped off. Unannounced I arrived at the Haberfield branch, my busted tyre was in the back of my car and before I had the chance to even get it out I had a gentleman there wheeling the tyre away, I now recognise him as the owner of the franchise Chris Geoghegan. He noticed the nail in the tyre and quoted me the cheapest way to fix it. Less than three minutes later another gentleman was back showing me the damage I had caused to the inside of my tyre by driving it flat for so long, and explaining how for safety reasons I’d need to get a new/second hand tyre…..as I watched and marvelled at the complex machinery and marvelled at how anybody could ever dream up such elaborate devices, he explained how it all worked. He worked with skill and pace and I left the counter I felt like I got more than just a new type. Ten minutes from arrival, and I was done. The shop was very busy there must have been a hive about ten customers. Now came the part that I was dreading. The cost. I watched as Chris’s lovely office manager answered the phone and as Chris nose to the grindstone exclaimed with a smile “sure not a problem mate, bring it down now” wiping the bead of sweat from his face. I paid $35 expecting to pay $80-100 bucks I walked out of there feeling like I‘d learnt something, like I’d been treated like a celebrity and I spent a third of what I’d decided in my head it was going to cost me. Thank you for such a positive experience. I had a look at JAXQuickfit’s mission statement and you’ve ticked all the boxes, I’ll be back and I’ll be sending everyone else I know to you in the meantime. Chris you and your team are a credit to your franchises. Thanks you :)
Brett
MASTER OF FUN
GREAT RACE SYDNEY
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JAXQuickfit Haberfield page
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From: Bruce Wynne [mailto:bwynne@bigpond.net.au]
Sent: Thursday, 25 June 2009 9:55 PM
To: Bondi Junction
Cc: bondiclubcaptain@gmail.com; Rod Harvey; Lea Hill
Subject: Re: Bondi Surf Lifesaving - Note for the record - Jax tyres helping out
I took the flat tyre from our gear trailer to Jax Tyres in Bondi
Junction and they have fixed it at no charge.
Also, the rim was actually stuck to the hub due to corrosion and I was unable to separate them. Jax were able to fix this and clean it up.
Thank you Jax for your help. They should not infer that they are sponsors, but nevertheless, we do appreciate their assistance.
Best regards and thanks again,
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JAXQuickfit Bondi Junction page
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From: Jeremy Small - Major Media
Sent: Wednesday, 10 June 2009 2:25 PM
To: Hoppers Crossing
Cc: Head Office
Subject: Great customer service
Importance: High
Hi Scott,
I just wanted to drop you a quick email to thank you for the excellent customer service you provided me in regards to the recent warranty issue/claim I had (Black BFII Fairmont Ghia, Rego, JEZA73).
It is very rare in this day and age that warrantee claims are so smooth. Not only did you not treat me like a second class customer, but you provided me with a quick response to my issue and rectified my problem quite quickly.
I will defiantly be recommending your business to anyone I know who needs wheels and tyres.
Once again, thank you.
Regards,
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JAXQuickfit Hoppers Crossing page
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From: Steve [mailto:m27373@internode.on.net]
Sent: Saturday, 6 June 2009 1:09 PM
To: Head Office
Subject: BELCONNEN, CANBERRA, ACT OUTLET
I am writing to commend staff at your Belconnen, ACT outlet. When I contacted the outlet in the late afternoon the staff mentioned they were having a very busy day and may be open a little longer than usual. I'd had a busy day and was running a little later than usual. I had dropped in a spare earlier in the day to have a tyre replaced. When I arrived at the outlet is was 5.45pm on a Friday before a long weekend and the staff were preparing to go home. I would have understood if they'd asked me to return in the morning. However, without hesitation the staff processed my payment, carried the tyre to my car, and advised me to drive safely in the wet conditions. Everyone I encountered was friendly and professional. It seems such a minor thing to write to you about however the customer service was appreciated and will make everything I have to do tomorrow, a little easier.
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JAXQuickfit Belconnen page
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From: Greg Maloney
Sent: Tuesday, 2 June 2009 12:23 PM
To: Head Office
Subject: Townsville Store
I recently had 4 new tyres fitted to my Prado 4WD.
The process of purchase and fitting was efficient and friendly. They offered advice and options for various tyres considering the type of use and my preferences.
In the end the tyres were fitted and they also completed a wheel alignment.
Subsequently I experienced some vibration through the steering that I have never found in this vehicle in the past. I returned the vehicle and they were quick to check all balances and ensure the problem was eliminated. It did not fix the problem and this morning I returned the vehicle and they completed a more thorough review. Thankfully the vibrations have reduced substantially and I will continue to drive the vehicle for another 4-5,000 Km and then have them chack again.
The reason I'm writing is to let you what outstanding service I have received. Initially I dealt with Tony but Neil (I'm sorry did not get their surnames) has been the main service provider and you should know what a great Neil has done in taking care of my issues and providing truly outstanding service.
Regards
Greg Maloney
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JAXQuickfit Townsville page
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From:
Rob
Hausdorf
[mailto:robhausdorf@hotmail.com]
Sent:
Thursday,
21 May
2009
5:04 PM
To:
Mitchelton;
Head
Office
Cc:
sbrandadams@hotmail.com
Subject:
Compliments
for
customer
service
at
Mitchelton
Hi,
I’d like to
extend my thanks
for the
excellent
service my
partner and I
received at the
Mitchelton store
last Friday
morning.
I phoned a
number of other
companies before
booking with Jax
and not only
were Jax more
competitive on
price for tyres
for our two
cars, but the
customer service
over the phone
(and later in
person) was top
notch. They
were clearly
dealing with a
heavy workload
that morning
(everyone was
hard at work
just after 8),
yet the guys in
the office,
manager +
another that
served us, were
extremely
pleasant and
helpful. On
only the mention
of my girlfriend
needing to leave
for work within
an hour, they
ensured her car
was shuffled in
as soon as
possible and she
was easily away
in time.
I’m very
impressed and
have/will
recommended Jax
Quickfit
Mitchelton to
anyone I know.
Cheers, and keep
up the good
work!,
Rob & Sunny
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JAXQuickfit Mitchelton page
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From:
Aidan
Wales [mailto:aidanwales@bigpond.com]
Sent:
Tuesday,
19 May
2009
1:29 PM
To:
Bowen
Hills
Subject:
B.F.Goodrich
Tyres
Jason,
Just a note to
say how pleased
I am with my
B.F. Goodrich
“All
Terrain” tyres.
I work in the
Property
Development
industry and
travel all over
S.E. QLD , which
includes highway
travel, gravel
roads, dirt
tracks and
paddock bashing,
often on large
rural properties
during the
initial
inspection and
then the
development of
these properties
on a constant
basis and I find
that these tyres
are the best
tyres available.
Although some
people would
find them
expensive, I can
tell you they
are well worth
investing in.
I have had about
5 sets of these
tyres over the
past decade on
my various 4 x
4’s and they all
perform the
same.
-
At least 110
klm’s on a set,
(the ones I have
on my Cruiser
have done over
130,000 klm’s).
-
Hardly ever get
a flat tyre,
even in the
roughest of
conditions.
-
Great tread
pattern that
will get you out
of most
situations.
-
Terrific strong
walls on these
tyres.
An example of
their worth is
that the
original tyres
that came on the
cruiser (won’t
mention their
names) I only
got 40,000Klm’s
out of, and at
that point, in
the last two
months I had
spent over $1200
just buying
replacement
tyres and fixing
punctures, and
these tyres
would have
probably been
$75.00 cheaper /
tyre. So as you
can see, I was
totally
frustrated and
quickly decided
to totally get
rid of them and
put the trusted
B. F.
Goodrich “All
Terrain”
tyres on, which
were slightly
more expensive
,but over the
term of the
tyres work out
to be cheaper, a
lot cheaper/
tyre as you are
getting 3 times
the usage at
only a small
expense upfront
and you can go
anywhere and
hardly ever get
a flat tyre.
I have spent
most of my life
in the bush
driving 4 x 4’s
and these tyres
in my opinion
and experience,
are amongst THE
BEST TYRES IN
THE WORLD, if
you want quality
and long lasting
tyres.
Yours
Faithfully.
Aidan Wales
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JAXQuickfit Bowen Hills page
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From: David Henry [mailto:David_Henry@wsahs.nsw.gov.au]
Sent: Thursday, 7
May 2009 1:47 PM
To: Head Office
Subject: Service
with a Smile
Hello
Recently I had 4
tyres fitted at
Andrew Raymond's
JAXQuickfit
Merrylands store. I
was instantly at
ease the moment I
shook his hand. I
felt that he knew
his job and would do
his best for my car.
Andrew gave
me a approximate
time the car would
be ready and it was
almost to the minute
spot on.
I am very pleased
with the tyres I
purchased and hope
to revisit Andrew in
the future. I would
have no hesitation
or reservations in
recommending Andrew
to my friends.
Regards
David Henry
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JAXQuickfit Merrylands page
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From:
Chi Lam
[mailto:hhlam83@hotmail.com]
Sent: Sunday,
8 March 2009 8:57 PM
To: Head
Office
Subject:
Outstanding service
I am not sure if this would
make a difference, but I
would like to make a comment
about Jax in
Liverpool for it's
outstanding service.
I've been having my car sent
there for a few years now,
and every time the service
has been great.
But on Sat 7th of March,
they just went that extra
mile by fixing up my car's
suspension even over an hour
from closing time.
Just thought I'd show my
gratitude for such good
service.
regards,
Huy Lam
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JAXQuickfit
Liverpool page
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From:
Brian
Sent: Tuesday, 13
January 2009 1:15 PM
To: Head Office
Subject: Employee
recognition
Hi
I would like to recognise the
excellent service I received
from an employee at
your Bendigo outlet.
If you have an "Employee of the
Month" of any other staff
recognition award I would like to nominate, I think
his name is Glen.
So please forward this onto the
relevant people
When on holidays from Darwin it
was necessary for me to get 4
new tyres, fitted, balance and aligned while I was
in Bendigo between Christmas and
New Year.
I think the person I was dealing
with was called Glen and I
believe was acting
as store manager at the time as
the manager was on a break over
the holiday
period.
Glen, although extremely busy
covering the front counter,
phone calls, doing
vehicle deliveries/pick ups as
well as working in the work shop
provided an
excellent and extremely customer
focused service. To add to his
busy work load
the wheel alignment machinery
was also not working. As I was
on a very tight
time frame to head back to
Darwin I could not wait around
and come back when it
was fixed, although it was not
required (as the machine was
repaired at the last
minute) Glen had arranged for
the alignment to be done
elsewhere so I was not
held up.
The service provided by Glen has
really stood as above the
service one normally
receives and has come to expect.
Regards
Brian Truscott
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JAXQuickfit
Bendigo page
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From:
Dave
Sent: Saturday, 10
January 2009 10:45 AM
To: Head Office
Subject: Sales &
Service Quality Canberra
I would like to take the time in
thanking Aaron, JAX Quickfit
tyres Tuggeranong Canberra.
My name is David Coleridge. And
I had two tyres fitted to my car
on Saturday Morning
10.01.09...And after visiting
several tyre shops and getting
the idea of the people I would
like to do business with I have
to say Aaron service knowledge
and attitude far exceeded even
what I expected, and I would
like to say what ever you guys
are doing keep it going, as a
result of your teams
professional and friendly
approach, I will now have
further mechanical woork done
with JAX and ask my family to
give there custom to JAX in all
service area within there
abilities. I will also tell my
work collegues and friends about
JAX....Thanks again.
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JAXQuickfit
Tuggeranong page
From:
John Cornford
Sent: Monday, 1 December 2008 11:14 AM
To: Head Office
Cc: Warilla
Subject: Customer Service
TO : The Managing Director.
Last week I phoned around
for prices to replace 4 tyres on my Cressida. It
is in mint condition.
I phoned Jax at Warilla
last [ about 6th]. I was pleased that the phone
was answered so well. A man named KEN treated me
with respect, courtesy and dignity. He didn't
wast his or my time. He was so good that even
had his prices been higher [ to a degree] I
would have gone there.
This morning I had the car
there for a wheel alignment and 4 tyres
replaced. Ken greeted me - I had never met him
before - and the car was serviced within the
time frame he gave me - less than an hour.
I couldn't have had better
treatment - it is so encouraging when someone
treats you well.
I have just become '
retired' and have poor health at the moment. He
brightened my day.
KEN is a real asset to you.
I will call him again when
I want my daughter's tyres replaced, or my own.
I will be telling my
friends of the customer service - and the
competative prices at Jax - Warilla.
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JAXQuickfit
Warilla page
From:
Julia
Sent: Monday, 1
December 2008 1:11 PM
To: Head Office
Subject:
Newcastle: 22 National
Park Street - Feedback
Good Afternoon,
I would just
like to pass on
my appreciation
to the staff at
the Newcastle
branch, not only
were they
efficient it was
complimented by
their
outstanding
customer
service.
Regardless that
my request was
small, they
managed to
schedule time
for my tyre
repair and have
it completed in
no time at all.
The lady at
reception was
also fantastic.
Just wanted to
say Thanks
Regards
Julia
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From:
Michael
Sent: Thursday, 4 December 2008 9:57 AM
To: Head Office
Subject: JAX Artarmon
Just
wanted to let you know that the guys at Artarmon really do offer
excellent service.
About 6 weeks ago needed the
nitrogen
tyres
filled up on my car, tried Bob Jane at Artarmon because they
were
close
and easy to get to…but they were too busy, and unhelpful
– so found the JAX store, and the guys did it quickly and were
very friendly
– also
pointing out that
tyres
were getting close’ish to replacement time,
and
he
checked when the rego was due, and suggested we get new ones by
then.
Rego
was due this week, and sent emails to JAX first, then also to
Bob Jane and Beaurepaires. Scott replied within an hour
– I am still waiting to
hear
from the others.
He got
the right tyres in, when I needed them, and fitted them quickly,
offered sensible add-on
services appropriately, and left me confident that I had made
the right choice.
No
doubt that I will use them again and recommend them to others.
Michael
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JAXQuickfit Artarmon page
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From:
Bryce CAPT - ARMY
Sent: Wednesday, 3 December 2008 1:48 PM
To: Head Office
Subject: Letter of Thanks - Townsville Jax
Quickfit Store [SEC=UNCLASSIFIED]
I recently purchased a 2005
Landcruiser Prado at auction up here in Townsville, and
as part of the process of getting it registered it
needed to be fitted with new tyres. Having not bought
new tyres for a vehicle for many years (my hilux is
fitted with BF Goodrich All Terrains, which have given
me many good years of service), I set about "shopping
around" for prices on a new set. After endless phone
calls and visits to shopfronts, I established that the
BFG All Terrains were currently under an Australia-wide
shortage in my size.
Please pass on my thanks to the
staff in the Townsville store, particularly Dave and
Tony, who answered my numerous phone calls and provided
the best service out of any of the tyre shops that I
rang on the day. Their prices were very competitive as
well - in fact, they quoted the lowest price for the BFG
ATs (and other brands) out of the 3 suppliers in
Townsville.
Although I wasn't able to get the
tyres that I wanted on this occasion (due to
circumstances out of their control), the service that I
received was outstanding. As I said to Dave and Tony
this morning, I have no requirement to shop around next
time - Jax Quickfit Townsville has my business for as
long as I stay in town.
click for
JAXQuickfit
Townsville page
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From:
Stuart Gibbs
Sent: Wednesday, 29 October 2008
1:01 PM
To: Head Office
Subject: A note of thanks......
To
whom it may concern,
I
wanted to pass on my note of thanks to the
entire Team @ Jax QuickFit in
Fyshwick, ACT.
The
staff I deal with are always professional,
courteous and happy to help - no matter how
trivial my question is! I had never dealt
with Jax QuickFit when living in Sydney but
since moving to Canberra, I am have been
very impressed with the company and the
service offered. Due to my rims having no
'centre bore hole', I had tried a number of
specialists in Canberra to no avail. They
could just never provide a perfect
wheel balance. The Fyshwick store are
experts at getting my wheel balance right so
I will now happily purchase all my tyres
there.
Special mention goes to Mirrahn for his
service. He is always willing to listen and
in turn, give great advice.
Thanks again!
Yours truly,
Stuart Gibbs
Amaroo, ACT
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Sent: Tuesday, 14 October 2008
11:18 PM
To: BowSubject: Attn: Peter
Importance: High
Hi Peter,
I wish to
thank you for the positive and helpful
service you provided once more in
regards to my recent purchase from
JaxQuickfit at
Bowen Hills. The final
selection of wheels and tyres for my
BMW
130i worked out very well and so far I
am extremely impressed with the
result. I have attached some
photographs since I imagine you have
very few if any to refer to when
mentioning the wheels I chose.
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Sent:
Friday, 18 July 2008 12:34 PM
To: 'headoffice@jaxquikfit.com.au'
Subject: Jax Thornleigh
To Jax Head Office,
I’m writing to express my satisfaction with your
Thornleigh Branch.
Over a number of years, I’ve been impressed with
the service they provide, but more so with the
attitude they all display – obvious enjoyment in
the work they do , the way they interact with
customers and their willingness to help
customers – often with no financial benefit to
them. As an example, I recently asked them for
assistance in replacing a rear windscreen on my
car. No worries, they arranged for the work to
be conducted at their site, provided me with a
lift to the train station, supervised the work,
and checked a few things on the car.
Then charged me exactly what they were charged
to replace the screen.
And were cheerful about it all.
My only problem is that I now have to travel
from Potts Point to Thornleigh for service. And
I’m happy to do that, for both our cars!
Regards,
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From:
Trev
Sent: Sunday, 10 August 2008 2:58
PM
To: Head Office
Subject: Good service
In
the past 4 months i have been to two local
tyre companies for a wheel alignment as my
car was constantly pulling to the left, and
i drove away with a car not much better than
when I went in with.
This
past Saturday 9/8/08 I went to JAX at
Campbelltown and explained my problem, Ii
was told that the wheel alignment was out
and because of that the front tyres have
just about had it.
I
had new tyres fitted and a wheel alignment +
nitrogen and i drove away in a new car the
difference was amazing. thanks to the team
at
JAX Campbelltown for great work and
service.
I
will be back ( the coffee wasn't too bad
either)
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From:
John
Sent: Monday, 7 July 2008 6:11 PM
To: Head Office
Subject: Bondi Junction
As a very satisfied Jax
Bondi Junction customer, owner of three
cars and cynical motoring journalist I
am writing to say what a great team you have at Bondi
Junction. After trying numerous people, including the
Porsche dealer, the Toyota dealer and the Ford dealer, your
guys were a) the only ones who genuinely knew what they were
doing, b) actually fixed the problems and c) did it on time
on budget.
I'll make sure I
mention them in my column.
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Sent:
Tuesday, 1 July 2008 4:16 PM
To: Head Office
Subject: very happy
Dear Sirs
Today I had two tyres replaced at the
Maroochydore (QLD)
branch of Jax Quick fit tyres and it was a very pleasant experience.
I have been a Fixed Operations Manager for a large multi-franchise group
for many years and know that praise is not often heard but complaints
are!
I viewed the work being done on my vehicle and must say I was impressed
with the speed and accuracy of the people working, no shortcuts or
carelessness at all and all the correct procedures and equipment used
also the staff in the reception, Patrick and Mike, we both very helpful
efficient and friendly.
All in all a very good experience.
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From:
Deb
Sent: Thursday, 26 June 2008 4:38 PM
To: Head Office
Subject: Customer Feedback
To
whom it may concern,
My name is Deborah and I live in Ashtonfield, NSW. I
am writing to express my great pleasure and delight at the exceptional
service we have been receiving from JAX
Greenhills over the last few years. In my experience, society
is very quick to criticize a poor service but become complacent and
often forget to reward excellent service. What prompted me to write
today was the kind gentleman who served me at the desk. He was quick to
address my needs and acknowledged my struggle/juggling act as a Mum with
2 little children. I was given an ETA of 1 ½ hours for the job to be
completed but after only 45 minutes I was called and told the job was
done. He was pleasant, NOT condescending as many men in the car world
can be, and to cap it off, another of your workers showed the utmost in
chivalry by opening the door for me !!
As noted before, we have been using JAX
Greenhills for several years for
Pink slips and Tyre needs. We will continue our patronage there and we
hope you will extend our congratulations to the store and it’s personnel
for a job well done.
Sincerely,
Deborah & Troy
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From:
Denise
Sent: Wednesday, 28 May 2008 11:03 AM
To: Head Office
Cc:
Ashmore
Subject: Ashmore Jaxquick Outlet
Hi there
I had 4 tyres fitted to my car at your
Ashmore
(Queensland) outlet this morning, and just had to let you know what a pleasure it was to deal with
Kevin and his staff.
They are all absolute gentlemen and super efficient.
I will have no hesitation in re-visiting the outlet, and will certainly recommend them to relatives, friends and workmates.
Regards
Denise
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From:
Peter Hennessy
Sent: Friday, 9 May 2008
To: Head Office
Subject: Good Service
The Manager
Jax Head Office
I just wanted to pass on my thanks for the great service provided by you
Penrith store after having new wheels & tyres fitted there last Friday. I later had some trouble with the tyres hitting the guards but they were more than happy to get the car back to look at it again providing excellent after sales service. My wife took the vehicle back to get the guards looked at & she also commented on how friendly & helpful all the staff were. They even went to the trouble of getting genuine Mitsubishi paint to touch up under the guards after the repairs were carried out.
We would have no hesitation in recommending them to any of our friends.
Perhaps you can pass on my thanks to them,
Pete Hennessy
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Sent: Saturday, 3 May 2008 4:21 PM
To: JAXQuickfit, Head Office
Subject: Happy Customer
Last Thursday ( 1st May ) I
purchased four tyres from
JAXQuickfit Tyres
Sutherland. I dealt with Frank Salucci (Manager) and was
very impressed with the manner in which the purchase was carried out. Frank
did not have the tyres in stock, however after I informed him we live at Tea
Gardens, he made a phone call and phoned us back early afternoon and advised
he had the tyres at Sutherland. We then had them fitted early Thursday
morning. I have never enjoyed the experience of going to tyre outlets as
most do not really show a great deal of interest and only want to promote a
particular brand.
Frank was the exception and
shows he has great customer service skills. I do not know if you have any
reward schemes, but please pass onto Frank through your office my sincere
thanks. I did at the time but it would be good getting from yourselves as
well.
From
Ken at Tea
Gardens
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JAXQuickfit Tyres
370 Lygon St
Brunswick East
VIC 3057
Dear Tim,
I would like to thank you and your staff for the way that you handled
the replacement and fitting of my new car tyres.
The customer service was excellent and you
follow up to make sure everything was done correctly is very much
appreciated.
You certainly stand by your No Hassle
Customer satisfaction guarantee.
Even though you location is out of my local area I will be happy to
recommend your branch to any of my family , friends and clients.
Kind regards
click for JAXQuickfit Brunswick East page
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10th April, 2008
Good Morning,
I have just had 4 tyres fitted to my XR8. I was delighted with the level
of customer service shown by all members of the team at Greenhills. I
am employed as a staff training and development specialist. My role is
to teach customer service and develop staff so they appreciate the
importance of exceeding customers expectations. I am glad to report that
my services would be wasted in working with the team at Greenhills. The
receptionist 'Taryn' is efficient, knowledgeable, and very capable of
multi-tasking. She is an asset to the business. I would have no
hesitation in offering her a role with any of the organisations that I
work with.
Please pass along my feedback as negative feedback is always the first
to get passed on. I will be a customer in the future, and will
recommend the business to colleagues.
Kind Regards
Sharon
click for
JAXQuickfit Maitland store page
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September 27. 2007-10-09
Steve Codd
Manager
Jax Tyres
Groves Avenue
Windsor
Gooday Steve,
I simply want to register my extreme appreciation to you and all your team for what I regard as an outstanding attitude to customer service and relationship marketing.
You have a major advocate in me and I will use every possible opportunity to share this with others.
Please thank the team and have a great long weekend.
Cheers mate
Ian Lucas
click for
JAXQuickfit Windsor page
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Attn: General
Manager
I purchased four new
Continental tyres from Jax in High Street Prahran last Thursday after
doing a bit of research by phone and internet.
Your manager, Andrew was
very helpful, professional and efficient making the whole experience
very positive. Compared to the other knuckleheads I spoke to .......not
to mention the price was very reasonable.
Your ‘Gold Club ‘
aftersales service deal is very good marketing.
I’ll be recommending Jaxquickfit
to anyone I know who needs new tyres/brakes etc. – especially Prahran.
Thanks,
D.B, St Kilda
click for
JAXQuickfit Prahran page
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JAXQuickfit Tyres
306 Merrylands
Road,
Merrylands NSW 2160
Dear
Andrew
I am writing to say a big
thanks to you and your team at Merrylands for the recent tyre
replacement suggested by yourself and the subsequent essential
replacement to the broken engine mount detected of my Saab 9-3 when
the test drive was carried out by your Mechanic.
I was most impressed with
service, price quoted on the phone and the time frame given for my
car to be completed by on Thursday and again today with the engine
mount repair as required.
I recently had my car
serviced at a leading auto repairer in Parramatta and this broken
engine mount was not picked up at the time when being serviced and
your mechanic – Malcolm was most knowledgeable and friendly when I
was advised of this urgent repair being needed to be attended to. I
use my car everyday commuting to and from the eastern suburbs to
Parramatta each day and various other locations around Sydney.
I hope that you and your
team receive suitable recognition and this can be used as a valuable
lesson in customer service and great results for my cars performance
and handling.
Bye the way the car is so
much better to drive especially with the Nitrogen in the tyres you
suggested.
Hopefully you will continue
to take your business on this path with many other satisfied
customers.
Thanks
again
click for
JAXQuickfit Merrylands page
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To whom it may concern,
Hi, my name is Peta Gittins. I'm writing to
give compliments to your Slacks Creek store in Moss st, Brisbane. James
Sullivan was so lovely and helpful. There was another gentleman that
was equally helpful but I didn't get his name.
I had 2 of my tyres replaced today, one
puncture fixed and a wheel alignment also done and I am so impressed
with the service, quality and how fantastic my car feels now.
Before phoning this store for information and
a quote I had phoned a competitor's store. I was treated rudely and
pretty much like a dumb woman. Our tyres are the most important part of
the car's safety and as I travel long distances each week I can't
compromise on this. I won't hesitate now to have my car serviced with
this JAXQuickfit store regularly.
I'm not sure if the stores are independently
owned or not but this store in particular uphold everything a decent
business should be following.
Too often there are complaints made about bad
business experiences but there aren't enough pat's on the back for good
ones.
Thanks so much for taking the time to read
this and hopefully congratulations are passed on to this store.
Yours Faithfully
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Hi,
I bought four new tyres today from your garage
at Nind Street, Southport, Queensland. I chose JAX simply because you
had the only equipment on the Gold Coast that could balance the wheels
of my Peugeot. I expected high prices and
complacency. I received the best service I
have ever had in a tyre shop and prices 50% less than I had anticipated.
Bravo and well done!
The experience
was exceptional and I am very pleased to be able to congratulate you on
this success. And for it to happen on the Gold Coast - a place renowned
for its bad attitude and lax service. Well done!
Yours
faithfully
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Good morning.
I wanted to write and let you know how pleased I was with the service I
received from your Mittagong branch recently.
I had a situation late last Thursday night (1/3) where my 4WD Isuzu snapped
six wheel nuts and lost its front wheel at speed. It was subsequently towed
at my request to Jax Mittagong, and secured
at the front of the premises. I left a note with the vehicle, and at 9 next
morning, having assessed
the situation, the branch contacted me on my mobile phone and spoke at
length and in detail about
the damage, and patiently explained the nature of the repairs required.
Being a low volume import vehicle, I was not confident the the parts would
be easy to source. Living out of town as we do, my family relies
heavily on that car, and I explained that I needed it fixed ASAP. Wayne
Vinckx made several calls to keep me informed as to progress, and worked
hard to have the car ready for me by the close of trade Saturday. Which he
did. And the labour charge was very competitive too.
So. Most impressed, and wanted to make sure head office knew about it.
Can you please ensure that the appropriate people receive this feedback?
with thanks
J.O.
click for
JAXQuickfit Mittagong
page
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whom it may concern,
Well we are only 5
weeks into the year, and I must not be having much luck.
Saturday marked the
3rd time (this year) I have had to use your business / service... It was
my third tyre that has had a flat.
2 previous times I
have had received great service from Jax and I did not hesitate to head
straight to your business in Bondi Junction to use your business again.
Much to my annoyance your business had closed when I arrived... Your trading
hours are till 1pm on Saturdays... I arrived at 1:40pm. Still at 1:40pm
your staff were hanging out unwinding from their busy week. To my amazement,
even though you had closed shop, someone offered to change my tire and
fix me up with a new one. I was thrilled to have a friend with me to prove
to him, that the service I had received previously was just as consistant
this time around. In fact it was the same friend that I called up (after
the 2nd time I had to visit this year) to rave about your business.
3rd time and you still
impressed me.
Please, I insist that
you print this email out and show anyone that is reluctant to use your
business. I can ensure they will be more than happy with JAX. I can not
speak more highly of your business.
Guys thanks for inspiring
me and proving that great service still exists. I would never have thought
it would have come from a Tyre Store.
Regards,
Sean Abel.
p.s _Can't
wait till my 4th blows
click for
JAXQuickfit Bondi Junction page
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